Predictors for e-government adoption: integrating TAM, TPB, trust and perceived risk

• Published in: Electronic library Vol. 35; no. 1; pp. 2 - 20
• Main Authors: Xie, Qijun, Song, Wei, Peng, Xiaobao, Shabbir, Muhammad
• Format: Journal Article
• Language: English
• Published: Oxford Emerald Publishing Limited 01.01.2017; Emerald Group Publishing Limited
• Subjects: Balances (scales); Determinants; Electronic government; Environmental Influences; Factor analysis; Government (Administrative Body); Intention; Internet in public administration; Manufacturing Industry; Military withdrawals; Norms; Prime ministers; Propaganda; Public administration; Public opinion; Risk perception; Self Efficacy; Social Influences; Studies; Websites; China; Perceived risk; Technology acceptance model; e-Government; Trust; Theory of planned behaviour
• ISSN: 0264-0473; 1758-616X; 1758-616X
• DOI: 10.1108/EL-08-2015-0141

Purpose The present research aims to identify determinants for citizen’ behavioural adoption of e-government, explore relationships among these variables and investigate whether the proposed model can provide a more comprehensive manner to understand the adoption of e-government. Design/methodology/approach First, a survey is administered to collect data, then the Cronbach’s alpha is assessed for internal consistency of measurement scales; second, confirmatory factor analysis is conducted to evaluate the measurement model; finally, a structural equation model is used to test the proposed hypotheses and explore the determinants of e-government adoption. Findings Results indicate that the proposed model is a stable model with powerful explanatory of variation. In addition, some new relationships in the e-government context are found, whose disposition to trust has positive effect on social norms, whereas perceived risk negatively influences perceived behaviour control. Moreover, other key dominants have been investigated. Originality/value The findings have enabled us to better understand factors affecting intention and also provided a solid theoretical research model for future study.