How job stress happens among bank tellers in Cambodia

• Published in: Banks and bank systems Vol. 18; no. 4; pp. 12 - 21
• Main Authors: Nantavisit, Nuttaprachya, Kim, Long, Fern Yeo, Sook, Pongsakornrungsilp, Siwarit
• Format: Journal Article
• Language: English
• Published: Sumy Business Perspectives Ltd 2023; LLC "CPC "Business Perspectives
• Subjects: implementation; influence; Occupational stress; psychology; support; Tellers; Work life balance; workers; Cambodia
• ISSN: 1816-7403; 1991-7074
• DOI: 10.21511/bbs.18(4).2023.02

In the professional activity of a bank teller, the palette of emotional states is extremely large, but the dominant state is the state of emotional tension, which depends on the nature of the performed actions, professional experience and motivation of the employee. This study examines the consequences of occupational stress on employee motivation and job satisfaction across different organizational contexts. It focuses on the role conflict, supervisor support, work-family conflict, and job stress experienced by bank tellers in Cambodia. Data were collected from a sample of 649 tellers working in various Cambodian banks using the snowball sampling technique. The results show that role conflict and supervisor support have a significant impact on work-family conflict, which in turn affects the levels of workplace stress experienced by tellers. Role conflict is identified as the primary factor contributing to occupational stress. The study suggests that banks should address inter-role conflicts among tellers to reduce stress levels and promote a more efficient workplace atmosphere.