In-Demand Instructional Communication Competencies for Organizational Trainers

An analysis of surveys (N = 143) and interviews (n = 34) with human resources and talent development professionals suggest respondents desired corporate trainers who were competent communicators—who could deliver content effectively in an engaging manner. Nonacademic trainers and subject-matter expe...

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Bibliographic Details
Published inBusiness and professional communication quarterly Vol. 86; no. 4; pp. 427 - 445
Main Authors Engstrom, Craig, Helens-Hart, Rose
Format Journal Article
LanguageEnglish
Published Los Angeles, CA SAGE Publications 01.12.2023
Subjects
College Faculty
Communication Skills
Educational Cooperation
Employee Attitudes
Human Resources
Job Training
Professional Personnel
Talent Development
Teaching Methods
Trainers
communication training
instructional communication
subject-matter experts
organizational training
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Summary:An analysis of surveys (N = 143) and interviews (n = 34) with human resources and talent development professionals suggest respondents desired corporate trainers who were competent communicators—who could deliver content effectively in an engaging manner. Nonacademic trainers and subject-matter experts (SMEs) were often perceived as less adept at presenting complex material than academics who were considered SMEs in their fields and in the practice of teaching. Based on these findings, we recommend communication academics who desire to train in organizational settings market their expertise in instructional communication to training managers and SMEs seeking professional development.
ISSN:2329-4906
2329-4922
2329-4922
DOI:10.1177/23294906221149408