Successful implementation of Six Sigma: benchmarking General Electric Company
The Six Sigma phenomenon has followed the TQM movement as the latest thrust for many companies seeking to improve their performance and effectiveness. The purpose of this paper is to review the basic concepts of Six Sigma, its benefits, and successful approaches for implementation. In particular, we...
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Published in | Benchmarking : an international journal Vol. 7; no. 4; pp. 260 - 282 |
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Main Authors | , |
Format | Journal Article |
Language | English |
Published |
Bradford
MCB UP Ltd
01.10.2000
Emerald Group Publishing Limited |
Subjects | |
Online Access | Get full text |
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Summary: | The Six Sigma phenomenon has followed the TQM movement as the latest thrust for many companies seeking to improve their performance and effectiveness. The purpose of this paper is to review the basic concepts of Six Sigma, its benefits, and successful approaches for implementation. In particular, we benchmark the practices of the General Electric Company, one of the leaders and innovators in implementing the process. We conclude that keys for successful implementation include upper management support and involvement, organizational infrastructure, training, tools, and links to human resources-based actions. |
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Bibliography: | istex:4B54C152584AB02F3E13DCE4825F8C8C51102380 original-pdf:1310070403.pdf href:14635770010378909.pdf ark:/67375/4W2-V1JHS499-X filenameID:1310070403 ObjectType-Article-2 SourceType-Scholarly Journals-1 ObjectType-Feature-1 content type line 23 |
ISSN: | 1463-5771 1758-4094 |
DOI: | 10.1108/14635770010378909 |