Successful implementation of Six Sigma: benchmarking General Electric Company

The Six Sigma phenomenon has followed the TQM movement as the latest thrust for many companies seeking to improve their performance and effectiveness. The purpose of this paper is to review the basic concepts of Six Sigma, its benefits, and successful approaches for implementation. In particular, we...

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Bibliographic Details
Published inBenchmarking : an international journal Vol. 7; no. 4; pp. 260 - 282
Main Authors Henderson, Kim M, Evans, James R
Format Journal Article
LanguageEnglish
Published Bradford MCB UP Ltd 01.10.2000
Emerald Group Publishing Limited
Subjects
Benchmarking
Benchmarks
Case studies
Defective products
Electronics industry
Kaizen
Manufacturing
Organizational behavior
Quality standards
Six Sigma
Standard deviation
Total quality
United States > US
Electronics industry
Benchmarking
Kaizen
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Summary:The Six Sigma phenomenon has followed the TQM movement as the latest thrust for many companies seeking to improve their performance and effectiveness. The purpose of this paper is to review the basic concepts of Six Sigma, its benefits, and successful approaches for implementation. In particular, we benchmark the practices of the General Electric Company, one of the leaders and innovators in implementing the process. We conclude that keys for successful implementation include upper management support and involvement, organizational infrastructure, training, tools, and links to human resources-based actions.
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ISSN:1463-5771
1758-4094
DOI:10.1108/14635770010378909