Performing multi-subject interactions in hotels during crises: Evidence from textual and visual data
While the hospitality industry is particularly sensitive to disasters and crises, research overlooks the intrinsic mechanisms of multi-subject interactions in this industry that suffers from external crises. Integrating dramaturgy theory and institutional logic theory, we explore the performance and...
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| Published in | Tourism management (1982) Vol. 101; p. 104811 |
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| Main Authors | , , , |
| Format | Journal Article |
| Language | English |
| Published |
Elsevier Ltd
01.04.2024
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| Subjects | |
| Online Access | Get full text |
| ISSN | 0261-5177 1879-3193 |
| DOI | 10.1016/j.tourman.2023.104811 |
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| Abstract | While the hospitality industry is particularly sensitive to disasters and crises, research overlooks the intrinsic mechanisms of multi-subject interactions in this industry that suffers from external crises. Integrating dramaturgy theory and institutional logic theory, we explore the performance and institutional logic of interactions among hotel managers, staff, and guests during crises. Textual and visual data analysis indicated the co-existence of prop performance, script performance, and power performance among different subjects. The institutional logic underlying different forms of performance demonstrates a regulatory, normative, and cultural-cognitive nature. The study further reveals the management path to resolving conflicts among different institutional logics, enhancing organizational effectiveness during crises. The theoretical integration of dramaturgy and institutional logic theory effectively reveals the strains and possible solutions of daily hotel operations that encompass interactions among different subjects during crises. |
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| AbstractList | While the hospitality industry is particularly sensitive to disasters and crises, research overlooks the intrinsic mechanisms of multi-subject interactions in this industry that suffers from external crises. Integrating dramaturgy theory and institutional logic theory, we explore the performance and institutional logic of interactions among hotel managers, staff, and guests during crises. Textual and visual data analysis indicated the co-existence of prop performance, script performance, and power performance among different subjects. The institutional logic underlying different forms of performance demonstrates a regulatory, normative, and cultural-cognitive nature. The study further reveals the management path to resolving conflicts among different institutional logics, enhancing organizational effectiveness during crises. The theoretical integration of dramaturgy and institutional logic theory effectively reveals the strains and possible solutions of daily hotel operations that encompass interactions among different subjects during crises. |
| ArticleNumber | 104811 |
| Author | Xiang, Keheng Wu, Mao-Ying Tong, Yixuan Gao, Fan |
| Author_xml | – sequence: 1 givenname: Keheng surname: Xiang fullname: Xiang, Keheng email: keheng.xiang@connect.polyu.hk organization: School of Culture and Tourism, Zhejiang International Studies University, Hangzhou, 310012, China – sequence: 2 givenname: Yixuan orcidid: 0000-0002-2968-3357 surname: Tong fullname: Tong, Yixuan email: yixuantong@zju.edn.cn organization: School of Management, Zhejiang University, Hangzhou, 310058, China – sequence: 3 givenname: Mao-Ying surname: Wu fullname: Wu, Mao-Ying email: maoying.wu@gmail.com organization: School of Management, Zhejiang University, Hangzhou, 310058, China – sequence: 4 givenname: Fan surname: Gao fullname: Gao, Fan email: 19040299g@connect.polyu.hk organization: School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, 999077, Hong Kong, China |
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