Performing multi-subject interactions in hotels during crises: Evidence from textual and visual data

While the hospitality industry is particularly sensitive to disasters and crises, research overlooks the intrinsic mechanisms of multi-subject interactions in this industry that suffers from external crises. Integrating dramaturgy theory and institutional logic theory, we explore the performance and...

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Bibliographic Details
Published inTourism management (1982) Vol. 101; p. 104811
Main Authors Xiang, Keheng, Tong, Yixuan, Wu, Mao-Ying, Gao, Fan
Format Journal Article
LanguageEnglish
Published Elsevier Ltd 01.04.2024
Subjects
Crises
Dramaturgy
Institutional logic
Performing
Visual qualitative method
Dramaturgy
Visual qualitative method
Performing
Crises
Institutional logic
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Summary:While the hospitality industry is particularly sensitive to disasters and crises, research overlooks the intrinsic mechanisms of multi-subject interactions in this industry that suffers from external crises. Integrating dramaturgy theory and institutional logic theory, we explore the performance and institutional logic of interactions among hotel managers, staff, and guests during crises. Textual and visual data analysis indicated the co-existence of prop performance, script performance, and power performance among different subjects. The institutional logic underlying different forms of performance demonstrates a regulatory, normative, and cultural-cognitive nature. The study further reveals the management path to resolving conflicts among different institutional logics, enhancing organizational effectiveness during crises. The theoretical integration of dramaturgy and institutional logic theory effectively reveals the strains and possible solutions of daily hotel operations that encompass interactions among different subjects during crises.
ISSN:0261-5177
1879-3193
DOI:10.1016/j.tourman.2023.104811