Resource Publicness Matters in Organizational Perceptions

Publicness theory deepens our understanding of differences and similarities of organizational behavior. However, in areas in which public, nonprofit, and private organizations compete to serve people, it remains unclear how the level of dimensional publicness influences individuals’ perceptions and...

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Bibliographic Details
Published inPublic administration review Vol. 82; no. 2; pp. 338 - 353
Main Authors Xu, Chengxin, Li, Huafang
Format Journal Article
LanguageEnglish
Published Hoboken, USA Wiley Subscription Services, Inc 01.03.2022
American Society for Public Administration
Subjects
Behavior
Donations
Elder care
Experiments
Fees & charges
Internet
Older people
Organizational behavior
Organizations
Perceptions
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Summary:Publicness theory deepens our understanding of differences and similarities of organizational behavior. However, in areas in which public, nonprofit, and private organizations compete to serve people, it remains unclear how the level of dimensional publicness influences individuals’ perceptions and choices of organizations. In this study, we present evidence from two online experiments examining the way people's perceptions of resource publicness (operationalized as government funding, donations, and service fees) of elderly care centers in the U.S. influence their judgment of organizations and service choices. Findings suggest that people perceive donative organizations to be the warmest and most competent, followed by government‐funded and commercial organizations. We conclude that individuals' perceptions of resource publicness lead to different judgment that may influence their service choice decisions.
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ISSN:0033-3352
1540-6210
DOI:10.1111/puar.13369