Student satisfaction on the implementation of the online undergraduate thesis examination: a PLS-SEM analysis

• Published in: Quality assurance in education Vol. 29; no. 4; pp. 491 - 508
• Main Authors: Astuti, Sri, Rukmana, Diki
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 19.10.2021; Emerald Group Publishing Limited
• Subjects: Computer Assisted Testing; Coronaviruses; COVID-19; Customer satisfaction; Customer services; Dissertations & theses; Distance learning; Educational Quality; Foreign Countries; Graduate studies; Higher education; Pandemics; Program Implementation; Quality of service; Structural Equation Models; Student attitudes; Student Evaluation; Student Satisfaction; Tests; Theses; Undergraduate Students; Variables; Videoconferencing; Indonesia; Student satisfaction; Examiner performance; Online undergraduate thesis examination; Video-conferencing; Service quality
• ISSN: 0968-4883; 1758-7662
• DOI: 10.1108/QAE-12-2020-0148

Purpose The covid-19 pandemic that hit the world has caused several changes in the higher education service sector, including the implementation of the undergraduate thesis examination, where direct interaction between students and examiners is avoided and replacing it with an online bachelor thesis exam. This study aims to develop a conceptual model regarding the variables that can affect student satisfaction with the quality of the implementation of online undergraduate thesis examinations in higher education. Design/methodology/approach The research instrument consisted of 22 survey questions distributed to 583 students taking the thesis trial examination in the even semester of 2019/2020 who came from 12 different study programs. Factor analysis and structural equation modeling (SEM) were conducted to analyze the validity of the instrument and test the hypothesis. The results of the analysis show that the 22 instrument items used have been determined by sufficient variables to check the structure of each. Findings SEM analysis results show that the three hypothesized variables (study program service, examiner performance and quality of video conference applications) positively and significantly affect the level of student satisfaction with the online undergraduate thesis examination 0.187, 0.177 and 0.177, respectively. The total effect of these three factors is 0.737. Research limitations/implications This finding is a reference for those who want to improve the quality of the online undergraduate thesis examination in higher education. Originality/value As the online thesis examination was implemented in higher education in Indonesia as a result of the implementation of the study and work at home policy by the Indonesian Ministry of Education, it is important to conduct research on the implementation of online thesis exams in Indonesia, especially to study the conceptual model of variables affect student satisfaction with the implementation of the online thesis exam. Because even though the implementation of online thesis exams on a large scale is new to some higher education in Indonesia.