Service Startups and Creative Communities: Two Sides of the Same Coin?

Service Startups and Creative Communities can be seen as two sides of the same coin. They are both organizations that adopt service dominant logic to create innovative services. These service models are a double-edged sword as they can facilitate the transition towards sustainability or they can sup...

Full description

Saved in:
Bibliographic Details
Published inThe Design journal Vol. 22; no. 3; pp. 239 - 256
Main Authors Bofylatos, Spyros, Telalbasic, Ida
Format Journal Article
LanguageEnglish
Published Oxford Routledge 04.05.2019
Taylor & Francis Ltd
Subjects
Communities
creative communities
Creativity
Customer services
Design
design for Sustainability
Innovations
Modernization
Organizations
Service design
service startups
social innovation
Startups
Sustainability
Sustainable design
Online AccessGet full text

Cover

More Information
Summary:Service Startups and Creative Communities can be seen as two sides of the same coin. They are both organizations that adopt service dominant logic to create innovative services. These service models are a double-edged sword as they can facilitate the transition towards sustainability or they can support an unjust, neoliberal 'gig economy' that commodifies work and further elongates social inequalities. Understanding the similarities and differences of these organizations reveals a wider issue: the conflict of values between eco-modernist and radical approaches to sustainability. Reviewing the two antithetical positions of this spectrum would allow designers to make informed design choices. Finally, such a review provides a philosophical springboard for further debates in the field of design.
ISSN:1460-6925
1756-3062
DOI:10.1080/14606925.2019.1592809