What attributes determine quality and satisfaction with health care delivery?

Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns...

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Bibliographic Details
Published inHealth care management review Vol. 19; no. 4; p. 49
Main Authors Bowers, M R, Swan, J E, Koehler, W F
Format Journal Article
LanguageEnglish
Published United States 1994
Subjects
Attitude of Health Personnel
Communication
Empathy
Health Services Research
Helping Behavior
Hospitals, Military
Humans
Marketing of Health Services
Patient Satisfaction - statistics & numerical data
Professional-Patient Relations
Quality of Health Care - standards
Regression Analysis
Southeastern United States
Surveys and Questionnaires
Southeastern United States
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Summary:Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of patients are discussed.
ISSN:0361-6274
1550-5030
DOI:10.1097/00004010-199401940-00006