Development of a Rheumatology-specific Patient Concerns Inventory and Its Use in the Rheumatology Outpatient Clinic Setting

• Published in: Journal of rheumatology Vol. 43; no. 4; p. 779
• Main Authors: Ahmed, Ashar E, Lowe, Derek, Kirton, Jennifer A, O'Brien, Mary R, Mediana, Ayren, Frankland, Helen, Bruce, Hannah, Kennedy, Tom, Rogers, Simon N, Moots, Robert J
• Format: Journal Article
• Language: English
• Published: Canada 01.04.2016
• Subjects: Adult; Aged; Ambulatory Care Facilities; Female; Humans; Male; Middle Aged; Needs Assessment; Outpatients; Patient Satisfaction; Quality of Life; Referral and Consultation; Rheumatic Diseases - therapy; Rheumatology; Surveys and Questionnaires; UNMET NEEDS; HOLISTIC NEEDS ASSESSMENT; PATIENT SATISFACTION; PATIENT CONCERNS INVENTORY
• ISSN: 0315-162X
• DOI: 10.3899/jrheum.150068

Successful management of rheumatic conditions involves increasing complexity of care. Delivering this in a holistic way is a growing challenge. The aim of our study was to develop a Patient Concerns Inventory (PCI) and assess it in the rheumatology clinic setting. This observational exploratory study occurred with 2 phases. In phase I, the PCI was developed after a systematic literature search, expert opinion, and 3 patient focus group discussions. In phase II, the PCI was piloted in a general rheumatology clinic. Fifty-four patients were assessed in the pre-PCI group and 51 in the post-PCI group. Median (IQR) duration of consultation was 8 min (5-14) without PCI and 15 min (10-20) with PCI. The pre-PCI group raised 335 concerns from 50 patients, median (IQR) of 5 (3-10) per patient, rising post-PCI to 521 concerns, median (IQR) of 9 (5-16) from 51 patients, p = 0.002. Additional concerns predominantly arose from "physical and functional well-being" and "social care and well-being" domains. Most patients rated their experience with their doctor in the consultation as excellent or outstanding across all 11 questions in the questionnaire, both before and after the introduction of the PCI to the clinic setting. The PCI is a useful holistic needs assessment tool for rheumatology clinics. Although its use may initially prolong the consultation slightly, patients can raise a significantly higher number of concerns, which does not occur at the expense of patient satisfaction. This may help in identifying areas of unmet needs that previously went unnoticed.