The establishment of bonds between professional and patient in TB treatment: the performance of primary health care services in a city in the interior of São Paulo

• Published in: Revista latino-americana de enfermagem Vol. 19; no. 5; pp. 1222 - 1229
• Main Authors: Ponce, Maria Amélia Zanon, Vendramini, Silvia Helena Figueiredo, dos Santos, Marilene Rocha, Santos, Maria de Lourdes Sperli Geraldes, Scatena, Lúcia Marina, Villa, Tereza Cristina Scatena
• Format: Journal Article
• Language: English; Portuguese
• Published: Brazil Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo 01.09.2011
• Subjects: Brazil; Female; Humans; Male; NURSING; Primary Health Care; Professional-Patient Relations; Tuberculosis - therapy; Urban Health; Brazil; Tuberculosis; Professional-Patient Relations; Health Services Evaluation; Acolhimento; User Embracement; Relações Profissional-Paciente; Relaciones Profesional-Paciente; Tuberculose; Acogimiento; Evaluación de Servicios de Salud; Avaliação de Serviços de Saúde
• ISSN: 0104-1169; 1518-8345; 1518-8345; 0104-1169
• DOI: 10.1590/S0104-11692011000500021

This study evaluated the performance of health care services implementing TB control actions in relation to the establishment of bonds between health professionals and patients in São José do Rio Preto, SP, Brazil from the perspective of patients, health professionals, and managers. A total of 108 patients, 37 health professionals and 15 managers were interviewed through a questionnaire containing 10 indicators of bond-establishment based on the instruments of the Primary Care Assessment Tool, adapted to evaluate tuberculosis control in Brazil. The three groups of actors considered the establishment of bonds satisfactory, though opinions of patients and managers differed in almost all indicators. This fact indicates that the view of managers is still predominantly focused on bureaucratic and administrative aspects, which shows the need for managers to integrate more management and care actions.