A decision support system to develop a quality management in academic digital libraries

Academic digital libraries are getting more benefit from the Web possibilities to help with teaching, learning and research activities. Because of it, more and more people use the services that they offer. Therefore, it is very important that the academic digital libraries provide a good service in...

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Bibliographic Details
Published inInformation sciences Vol. 323; pp. 48 - 58
Main Authors Cabrerizo, Francisco Javier, Morente-Molinera, Juan Antonio, Pérez, Ignacio Javier, López-Gijón, Javier, Herrera-Viedma, Enrique
Format Journal Article
LanguageEnglish
Published Elsevier Inc 01.12.2015
Subjects
Academic digital library
Criteria
Decision support system
Decision support systems
Digital systems
Learning
Quality management
Recommendations
Teaching
Web
Academic digital library
Decision support system
Web
Quality management
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Summary:Academic digital libraries are getting more benefit from the Web possibilities to help with teaching, learning and research activities. Because of it, more and more people use the services that they offer. Therefore, it is very important that the academic digital libraries provide a good service in order to satisfy the users’ expectations. The aim of this paper is to present a decision support system assisting the staff of the academic digital libraries to make decisions in order to meet the users’ needs and, in such a way, to increase the number of users utilizing them. To do so, the decision support system is composed of several decision rules which generate recommendations according to both objective and subjective criteria to improve the quality of the services offered by the academic digital libraries.
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content type line 23
ISSN:0020-0255
1872-6291
DOI:10.1016/j.ins.2015.06.022