Emotional Labor On and Off Water
This article focuses on the emotional labor requirements of crew working within the intra‐provincial ferry system in Newfoundland and Labrador, on Canada's North Atlantic coast. The argument draws on fieldwork interviews with crew and passengers, participant observation on the most intensive da...
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| Published in | Anthropology of work review Vol. 40; no. 2; pp. 102 - 111 |
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| Main Author | |
| Format | Journal Article |
| Language | English |
| Published |
Arlington
Wiley Subscription Services, Inc
01.12.2019
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| Subjects | |
| Online Access | Get full text |
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| Abstract | This article focuses on the emotional labor requirements of crew working within the intra‐provincial ferry system in Newfoundland and Labrador, on Canada's North Atlantic coast. The argument draws on fieldwork interviews with crew and passengers, participant observation on the most intensive daily maritime commuting route in the province, and documentary sources. It builds on the theoretical framework first laid out by Arlie Russell Hochschild in her 1983 book The Managed Heart: Commercialization of Human Feeling. As is the case of examples of emotional labor in other economic sectors, the crew working in this public transportation system regularly modulate their own emotional reactions in order to interact effectively with passengers and coworkers who are often contending with frequent delays and uncertainties in this ferry system, which can be considered an example of precarious aquamobility. |
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| AbstractList | Abstract
This article focuses on the emotional labor requirements of crew working within the intra‐provincial ferry system in Newfoundland and Labrador, on Canada's North Atlantic coast. The argument draws on fieldwork interviews with crew and passengers, participant observation on the most intensive daily maritime commuting route in the province, and documentary sources. It builds on the theoretical framework first laid out by Arlie Russell Hochschild in her 1983 book
The Managed Heart: Commercialization of Human Feeling.
As is the case of examples of emotional labor in other economic sectors, the crew working in this public transportation system regularly modulate their own emotional reactions in order to interact effectively with passengers and coworkers who are often contending with frequent delays and uncertainties in this ferry system, which can be considered an example of precarious aquamobility. This article focuses on the emotional labor requirements of crew working within the intra‐provincial ferry system in Newfoundland and Labrador, on Canada's North Atlantic coast. The argument draws on fieldwork interviews with crew and passengers, participant observation on the most intensive daily maritime commuting route in the province, and documentary sources. It builds on the theoretical framework first laid out by Arlie Russell Hochschild in her 1983 book The Managed Heart: Commercialization of Human Feeling. As is the case of examples of emotional labor in other economic sectors, the crew working in this public transportation system regularly modulate their own emotional reactions in order to interact effectively with passengers and coworkers who are often contending with frequent delays and uncertainties in this ferry system, which can be considered an example of precarious aquamobility. |
| Author | Roseman, Sharon R. |
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Theories of Surplus Value. Addenda year: 1861 ident: e_1_2_8_27_1 contributor: fullname: Marx Karl – ident: e_1_2_8_33_1 doi: 10.1080/23800127.2018.1553497 – volume-title: Vessel Replacement Strategy Final Report year: 2006 ident: e_1_2_8_4_1 contributor: fullname: BMT Fleet Technology Limited – year: 2019 ident: e_1_2_8_11_1 article-title: ‘It's not Fair’: Another Bell Island Ferry Protest about Leaving Your Vehicle publication-title: CBC News contributor: fullname: Eaton Jeremy |
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| SubjectTerms | Anthropology aquamobility Canada Commercialization Commuting Emotional labor Emotional responses Ferries Insecure Labor Labor force Passengers precarious mobilities Public transportation transportation work |
| Title | Emotional Labor On and Off Water |
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