Emotional Labor On and Off Water

This article focuses on the emotional labor requirements of crew working within the intra‐provincial ferry system in Newfoundland and Labrador, on Canada's North Atlantic coast. The argument draws on fieldwork interviews with crew and passengers, participant observation on the most intensive da...

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Bibliographic Details
Published inAnthropology of work review Vol. 40; no. 2; pp. 102 - 111
Main Author Roseman, Sharon R.
Format Journal Article
LanguageEnglish
Published Arlington Wiley Subscription Services, Inc 01.12.2019
Subjects
Anthropology
aquamobility
Canada
Commercialization
Commuting
Emotional labor
Emotional responses
Ferries
Insecure
Labor
Labor force
Passengers
precarious mobilities
Public transportation
transportation work
Canada
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Summary:This article focuses on the emotional labor requirements of crew working within the intra‐provincial ferry system in Newfoundland and Labrador, on Canada's North Atlantic coast. The argument draws on fieldwork interviews with crew and passengers, participant observation on the most intensive daily maritime commuting route in the province, and documentary sources. It builds on the theoretical framework first laid out by Arlie Russell Hochschild in her 1983 book The Managed Heart: Commercialization of Human Feeling. As is the case of examples of emotional labor in other economic sectors, the crew working in this public transportation system regularly modulate their own emotional reactions in order to interact effectively with passengers and coworkers who are often contending with frequent delays and uncertainties in this ferry system, which can be considered an example of precarious aquamobility.
ISSN:0883-024X
1548-1417
DOI:10.1111/awr.12174