An application of the Unified Theory of Acceptance and Use of Technology (UTAUT) model for understanding patient perceptions on using hospital mobile application

This study to identify the determinants of patients' intention to use mobile hospital applications by applying the Unified Theory of Acceptance and Use of Technology (UTAUT) model. This cross-sectional study was conducted in two hospitals in Bekasi, Indonesia. A total of 148 respondents took pa...

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Bibliographic Details
Published inEnfermeria clinica Vol. 30 Suppl 6; p. 110
Main Authors Al Aufa, Badra, Renindra, Intan Syaffira, Putri, Julianti Siannita, Nurmansyah, Mochamad Iqbal
Format Journal Article
LanguageEnglish
Published Spain 01.10.2020
Subjects
Cross-Sectional Studies
Hospitals
Humans
Indonesia
Mobile Applications
Perception
Technology
Indonesia
Use of technology
Hospital
Mobile application
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Summary:This study to identify the determinants of patients' intention to use mobile hospital applications by applying the Unified Theory of Acceptance and Use of Technology (UTAUT) model. This cross-sectional study was conducted in two hospitals in Bekasi, Indonesia. A total of 148 respondents took part in this study. The questionnaire has been developed based on the UTAUT model. Several measured variables were associated with the hospital mobile app intention use, including satisfied in using the app (OR: 2.21), perceived benefit that the use of the app can save time (OR: 2.62), easiness of the use of the app (OR: 4.07), easiness in learning the app (OR: 2.95), perceived benefit that the use of the app can speed up the administration process (OR: 3.05) and the fast speed of the application (OR: 2.62). The study implies that hospital managers should pay attention so that they enable patients to use it properly.
ISSN:1579-2013
DOI:10.1016/j.enfcli.2020.06.025