Data-driven strategies for digital native market segmentation using clustering

• Published in: International journal of cognitive computing in engineering Vol. 5; pp. 178 - 191
• Main Authors: Uddin, Md Ashraf, Talukder, Md. Alamin, Ahmed, Md. Redwan, Khraisat, Ansam, Alazab, Ammar, Islam, Md. Manowarul, Aryal, Sunil, Jibon, Ferdaus Anam
• Format: Journal Article
• Language: English
• Published: Elsevier B.V 2024; KeAi Communications Co., Ltd
• Subjects: Clustering; Digital business tools; Digital native; Market segmentation; Social networking sites; Market segmentation; Social networking sites; Digital native; Digital business tools; Clustering
• ISSN: 2666-3074; 2666-3074
• DOI: 10.1016/j.ijcce.2024.04.002

The rapid growth of internet users and social networking sites presents significant challenges for entrepreneurs and marketers. Understanding the evolving behavioral and psychological patterns across consumer demographics is crucial for adapting business models effectively. Particularly, the emergence of new firms targeting adolescents and future generations underscores the importance of comprehending online consumer behavior and communication dynamics. To tackle these challenges, we introduce a Machine Learning-based Digital Native Market Segmentation designed to cater specifically to the interests of digital natives. Leveraging an open-access prototype dataset from social networking sites (SNS), our study employs a variety of clustering techniques, including Kmeans, MiniBatch Kmeans, AGNES, and Fuzzy C-means, to uncover hidden interests of teenage consumers from SNS data. Through rigorous evaluation of these clustering approaches by default parameters, we identify the optimal number of clusters and group consumers with similar tastes effectively. Our findings provide actionable insights into business impact and critical patterns driving future marketing growth. In our experiment, we systematically evaluate various clustering techniques, and notably, the Kmeans cluster outperforms others, demonstrating strong segmentation ability in the digital market. Specifically, it achieves silhouette scores of 63.90% and 58.06% for 2 and 3 clusters, respectively, highlighting its effectiveness in segmenting the digital market. •Adapting to evolving online consumer behavior is crucial for businesses.•Digital Native Market Segmentation employs ML to target young consumers.•Utilizing SNS data, clustering techniques reveal hidden interests.•Segmenting consumers by taste informs future marketing strategies.