Does NHS Direct deserve its recent criticism?

In recent weeks, NHS Direct has been the subject of critical media coverage (e.g. Financial Times, 2000), following the publication of an investigation by the Consumers' Association (Williams, 2000). Launched on a wave of publicity in 1998, NHS Direct was seen as a strategic plank in the Labour...

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Bibliographic Details
Published inBritish journal of nursing (Mark Allen Publishing) Vol. 9; no. 16; p. 1034
Main Author Glasper, Alan
Format Journal Article
LanguageEnglish
Published London MA Healthcare 14.09.2000
Mark Allen Group Ltd
Subjects
Clinical Competence - standards
Comment
Hotlines - standards
Humans
Nurse's Role
Nursing
Primary Health Care - standards
Professional Autonomy
Quality of Health Care
State Medicine - standards
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Summary:In recent weeks, NHS Direct has been the subject of critical media coverage (e.g. Financial Times, 2000), following the publication of an investigation by the Consumers' Association (Williams, 2000). Launched on a wave of publicity in 1998, NHS Direct was seen as a strategic plank in the Labour Government's plans for a modern and dependable health service (Department of Health (DoH), 1997).
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ISSN:0966-0461
2052-2819
DOI:10.12968/bjon.2000.9.16.12447