Association between non‐attendance to outpatient clinics and emergency department consultations, hospitalizations and mortality in a Health Maintenance Organization

• Published in: The International journal of health planning and management Vol. 35; no. 5; pp. 1140 - 1156
• Main Authors: Giunta, Diego Hernán, Alonso Serena, Marina, Luna, Daniel, Peroni, Maria Leticia, Sanchez Thomas, Diego, Binder, Fernando, Blugerman, Gabriela Alejandra, Fuentes, Nora, Elizondo, Cristina Maria, Gonzalez Bernaldo de Quirós, Fernan
• Format: Journal Article
• Language: English
• Published: Chichester, UK John Wiley & Sons, Ltd 01.09.2020; Wiley Subscription Services, Inc
• Subjects: Attendance; Clinical outcomes; Cohort analysis; Competing risks models; Emergency medical services; Emergency services; Health administration; Health maintenance organizations; Health status; HMOs; Mortality; non‐attendance; no‐show patients; Outpatient care facilities; Outpatient clinics; Outpatients; patient absenteeism; Patient compliance; Patients; Systems analysis; Visits
• ISSN: 0749-6753; 1099-1751
• DOI: 10.1002/hpm.3021

Background Non‐attendance to scheduled medical appointments in outpatient clinics is a problem that affects patient health and health‐care systems. Objective Evaluate association of non‐attendance to scheduled appointments in outpatient clinics and Emergency Department (ED) visits, hospitalizations and mortality. Methods Retrospective cohort study of outpatients enrolled in 2015 to 2016 in the Hospital Italiano de Buenos Aires HMO with over five scheduled appointments. Individual non‐attendance proportion was obtained by dividing missed over scheduled appointment numbers in the 365 days prior to index date. Outcomes were evaluated with a Cox proportional‐hazards or Fine and Gray model for competing risks. We adjusted by several variables. Results Sixty‐five thousand two hundred sixty‐five adults were included. Mean age was 63.6 years (SD 18.16), 29.9% male. Outpatients had average 10.18 (SD 5.59) appointments. Non‐attendance the year before the index appointment had a median of 20%. A 10% increase in non‐attendance was significantly associated with ED visits (asHR 1.19; 95%CI 1.08‐1.32, P < .001) and all‐cause mortality (aHR 7.57; 95%CI 4.88‐11.73, P < .001). In the matched subcohort analysis we observed a crude significant association of non‐attendance with ED visits (P < .001) and all‐cause mortality (P < .001). Discussion Our findings show non‐attendance could be a marker of health events that lead to emergency department evaluations and/or death.