Assessing patient satisfaction among COVID-19 survivors in Northeast India: a cross-sectional study

• Published in: Frontiers in medicine Vol. 11; p. 1308288
• Main Authors: Saeed, Shazina, Niazi, Farah, Kaur, Karuna Nidhi, Rana, Shweta, Singhal, Manmohan, Singh, Harpreet
• Format: Journal Article
• Language: English
• Published: Frontiers Media S.A 30.05.2024
• Subjects: COVID-19 survivors; healthcare delivery; healthcare services; Medicine; Northeast India; patient satisfaction
• ISSN: 2296-858X; 2296-858X
• DOI: 10.3389/fmed.2024.1308288

Introduction This study investigates patient satisfaction among COVID-19 survivors in Northeast India, motivated by the unique long-term healthcare needs of survivors and the critical role of patient satisfaction in assessing and enhancing healthcare quality. By focusing on this underexplored region, the research aims to uncover insights that can guide improvements in patient-centered care and healthcare service delivery in similar contexts. Materials and methods The study was conducted using a Simple Random Sampling technique. Data were collected through telephone interviews using a semi-structured questionnaire, including the Patient Satisfaction Questionnaire-18 (PSQ-18) for analysis. The PSQ-18 yielded seven subscale scores representing different dimensions of patient satisfaction. Statistical analysis using SPSS software was conducted to summarize socio-demographic characteristics, medical history, and patient satisfaction levels, employing both descriptive and inferential statistics. Result The results indicated a high acceptance of COVID-19 vaccination, with the majority of participants having received both doses. Patient satisfaction with healthcare services is generally positive, particularly in aspects related to doctor-patient communication and medical care quality. However, there are notable concerns regarding the affordability and timeliness of care. Regional variations across states, as well as factors like education and income, significantly influence patient satisfaction levels. Conclusion The study revealed generally good patient satisfaction levels in Northeast India. However, challenges in healthcare affordability and timeliness persist, influenced by regional disparities and socio-economic factors. Targeted interventions are needed to improve healthcare in the region.