Information Usage Behavior and Importance: Korean Scientist and Engineer Users of a Personalized Recommendation Service

Background: We conducted research on the newly developed personalized recommendation service (PRS) of the global network of Korean scientists and engineers (KOSEN) in order to explore the information usage behavior and importance of the PRS used by Korean scientists and engineers. Methods: In order...

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Bibliographic Details
Published inInformation (Basel) Vol. 10; no. 5; p. 181
Main Authors Park, Jung-Hoon, Park, Seong Eun, Choi, Hee-Seok, Hwang, Yun-Young
Format Journal Article
LanguageEnglish
Published Basel MDPI AG 01.05.2019
Subjects
Algorithms
Collaboration
Customization
Engineers
Graduate students
Information seeking behavior
Information services
Information sources
Internet resources
IPTV
KOSEN
Libraries
Library and information science
personalized recommendation service
Quality of service
Recommender systems
Science
Scientists
Trends
usage behavior
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Summary:Background: We conducted research on the newly developed personalized recommendation service (PRS) of the global network of Korean scientists and engineers (KOSEN) in order to explore the information usage behavior and importance of the PRS used by Korean scientists and engineers. Methods: In order to understand information usage behavior, we gathered data from 513 survey results and analyzed them in terms of information usage behavior and the corresponding importance in each of the service quality areas. Results: We analyzed the 321 outcomes that indicated non-use of the PRS in order to understand the underlying reason(s); we employed 192 results that demonstrated the use of functionality to examine information usage behavior and importance. They found that the predominant motive for non-use of the service resulted from the respondents not knowing how to use it. According to demographic characteristics, the usage behavior of the PRS showed a difference regarding the purpose of using the service in the categories of gender and major field of study. Furthermore, users were concerned with various components of the PRS such as ease of use, design, relevance of content, user support, and interactivity. Conclusions: We suggest reinforcing user education degree and promotion to enhance the PRS. Since users were concerned with ease of use, design, relevance, user support, and interactivity, we recommend these as major points for improvement.
ISSN:2078-2489
2078-2489
DOI:10.3390/info10050181