Patient satisfaction in military medicine: model refinement and assessment of continuity of care effects

The Military Health System (MHS) identified patient-centered care and satisfied beneficiaries as main objectives in their 2006 Strategic Plan. The objective of this study was to expand upon the previous MHS model to determine predictors of patient satisfaction behaviors based upon associated attitud...

Full description

Saved in:
Bibliographic Details
Published inMilitary medicine Vol. 173; no. 7; pp. 641 - 646
Main Authors Barido, George T, Campbell-Gauthier, Gail D, Mang-Lawson, Amanda M, Mangelsdorff, A David, Finstuen, Kenn
Format Journal Article
LanguageEnglish
Published England Oxford University Press 01.07.2008
Subjects
Adaptation, Psychological
Adolescent
Adult
Aged
Attitude to Health
Child
Child, Preschool
Continuity of Patient Care - standards
Continuity of Patient Care - statistics & numerical data
Databases as Topic
Female
Health Care Surveys
Humans
Infant
Infant, Newborn
Male
Medicine
Middle Aged
Military Medicine - standards
Military Medicine - statistics & numerical data
Patient Satisfaction - statistics & numerical data
Patient-Centered Care - statistics & numerical data
United States
United States
Online AccessGet full text

Cover

More Information
Summary:The Military Health System (MHS) identified patient-centered care and satisfied beneficiaries as main objectives in their 2006 Strategic Plan. The objective of this study was to expand upon the previous MHS model to determine predictors of patient satisfaction behaviors based upon associated attitudes and beliefs in addition to determining the predictive qualities presented by continuity of care. A sample of 90,318 patient responses from 2002 to 2004 was drawn from the Customer Satisfaction Survey database. Hierarchical multiple linear regression analyses were conducted to assess the uniquely predictive effects of the independent variables on the outcome variable. Results indicated the constructs from previous studies of satisfaction within the MHS using an attitude model were consistent when tested in a behavioral model. Hypothesis tests also indicated continuity of care demonstrated uniquely predictive qualities suggesting inclusion in the model. The final satisfaction with visit model yielded F(29, 90, 288) = 7062.37, p < 0.01 with R2 = 0.694.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 23
ISSN:0026-4075
1930-613X
DOI:10.7205/MILMED.173.7.641