Dispatching method of incoming events for ERP system based on analysis of emails using artificial intelligent technique

The article describes a method for solving automatic dispatching problem of incoming events in ERP systems received from incoming emails via external mail programs by using artificial intelligent processing. Realization include recognition of client appeal subject, selecting key information and tran...

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Bibliographic Details
Published inJournal of physics. Conference series Vol. 1694; no. 1; pp. 12034 - 12041
Main Authors Shirokov, S A, Rypalov, A J
Format Journal Article
LanguageEnglish
Published Bristol IOP Publishing 01.12.2020
Subjects
Neural networks
Physics
Recognition
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Summary:The article describes a method for solving automatic dispatching problem of incoming events in ERP systems received from incoming emails via external mail programs by using artificial intelligent processing. Realization include recognition of client appeal subject, selecting key information and transferring it to enterprise business processes through creation of tasks. In this research, was developed program module for ERP system based on "1C: Enterprise" platform and integrated with an external mail application and neural network oriented to natural language recognition. As a result, it made possible to embed that mechanism into business processes engine of the information system and solve the problem in practice.
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ISSN:1742-6588
1742-6596
DOI:10.1088/1742-6596/1694/1/012034