Formulating cloud based hospital information system (HIS) with Zachman framework

• Published in: IOP conference series. Materials Science and Engineering Vol. 725; no. 1; pp. 12092 - 12098
• Main Authors: Gunawan, Wang, Liejaya, Bellarika
• Format: Journal Article
• Language: English
• Published: Bristol IOP Publishing 01.01.2020
• Subjects: Cloud computing; Enterprise modelling; Information systems; Information technology; Subsidiaries
• ISSN: 1757-8981; 1757-899X
• DOI: 10.1088/1757-899X/725/1/012092

Information Technology and System (IT/S) has become essential components in the companies in various focuses and fields. Major Indonesian companies experience difficulties to link the business objectives with IT implementation, that lead to creating major problems, such as: ineffective IT investment, major complaints amongst potential stakeholders, etc. The article takes the case study of one of the largest hospital chains, XYZ Hospital that has 21 subsidiaries operating in major cities in Indonesia. Currently, The XYZ hospital has cloud-based computer system that integrates entire business processes in Hospital Information System (HIS). Due to its all advance computer systems, ironically, the HIS receives many complaints and dissatisfaction amongst major stakeholders of the hospital. The director has risen the issue to evaluate the current HIS development. For this reason, the article proposes the popular Enterprise Architecture, Zachman framework to assess the current business process in the organisation. To simplify the discussion, the framework is simplified to the essential component of 3x3 matrix, and links them with 3 important stakeholder's perspectives of HIS development: planner (scope), owner (enterprise model) and designer (system model). The outcome is expected to provide reference for those important stakeholders for further HIS development.