Enhancing education service outcomes through value co-creation

• Published in: Baltic journal of management Vol. 19; no. 1; pp. 103 - 122
• Main Authors: Survilaite, Eimante, Auruskeviciene, Vilte, Židonis, Žilvinas, Misiunas, Dalius, Sidlauskiene, Justina
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Group Publishing Limited 02.01.2024
• Subjects: Advocacy; Behavior; Children; Citizenship; Collaboration; Competence; Correlation analysis; Customer services; Education; Empirical analysis; Feedback; Human behavior; Information sharing; Linear analysis; Marketing; Parent participation; Parents; Parents & parenting; Participation; Public services; Quality of service; Reputations; Secondary education; Secondary schools; System theory; Teacher competencies; Teachers; University students; User generated content
• ISSN: 1746-5265; 1746-5273
• DOI: 10.1108/BJM-12-2022-0474

PurposeThe purpose is to investigate the impact of the value co-creation behaviour of parents on a set of education service outcomes, including perceived school reputation, parent satisfaction and teacher competence.Design/methodology/approachAn online survey of 932 parents of primary and secondary...