Enhancing education service outcomes through value co-creation

• Published in: Baltic journal of management Vol. 19; no. 1; pp. 103 - 122
• Main Authors: Survilaite, Eimante, Auruskeviciene, Vilte, Židonis, Žilvinas, Misiunas, Dalius, Sidlauskiene, Justina
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Group Publishing Limited 02.01.2024
• Subjects: Advocacy; Behavior; Children; Citizenship; Collaboration; Competence; Correlation analysis; Customer services; Education; Empirical analysis; Feedback; Human behavior; Information sharing; Linear analysis; Marketing; Parent participation; Parents; Parents & parenting; Participation; Public services; Quality of service; Reputations; Secondary education; Secondary schools; System theory; Teacher competencies; Teachers; University students; User generated content
• ISSN: 1746-5265; 1746-5273
• DOI: 10.1108/BJM-12-2022-0474

PurposeThe purpose is to investigate the impact of the value co-creation behaviour of parents on a set of education service outcomes, including perceived school reputation, parent satisfaction and teacher competence.Design/methodology/approachAn online survey of 932 parents of primary and secondary school children was conducted. Canonical correlation analysis (general linear model) was used to test the impact of parental involvement in value co-creation behaviour on education service outcomes.FindingsValue co-creation behaviour has a positive impact on education service outcomes, but the impact differs depending on the type of behaviour. Parent citizenship behaviour positively affects satisfaction, school reputation and perceived teacher competence. However, parent participation behaviour positively affects satisfaction with the school and perceived teacher competence.Research limitations/implicationsThe study used self-reported data from parents, which may be biased and subject to errors. Future research could use more objective measures such as administrative records or teacher reports. The study's results are limited to one country, highlighting the need for further research in multiple countries.Practical implicationsThe study's findings have implications for education service providers in terms of the importance of supporting parental involvement in their child's school life via value co-creation behaviour.Originality/valueThe study contributes to the service dominant logic, value co-creation theory and educational marketing literature by providing the detailed empirical evidences of parents' value co-creation outcomes in the context of the primary and secondary schools.