Intra-team conflict: the moderating effect of emotional self-leadership

• Published in: The International journal of conflict management Vol. 29; no. 3; pp. 424 - 444
• Main Authors: Flores, Hector R, Jiang, Xueting, Manz, Charles C
• Format: Journal Article
• Language: English
• Published: Bowling Green Emerald Publishing Limited 16.05.2018; Emerald Group Publishing Limited
• Subjects: Conflict; Conflict management; Decision making; Emotional intelligence; Emotional regulation; Emotional responses; Emotions; Intelligence; Leadership; Literature reviews; Self directed work teams; Strategic planning; Teams; Work; Decision quality; Leadership; Teams; Performance management; Conflict; Emotions
• ISSN: 1044-4068; 1758-8545
• DOI: 10.1108/IJCMA-07-2017-0065

Purpose The aim of this paper is to present a model of the moderating role of emotional self-leadership on the cognitive conflict–affective conflict relationship and their effect on work team decision quality. Design/methodology/approach This paper draws upon extant theoretical and empirical research on the conflict, leadership and emotions literature works to argue for the role of emotional self-leadership as a boundary condition of the intra-team conflict–work team decision quality relationship. Findings Key to understanding why cognitive conflict sometimes leads to improved decision quality and sometimes it does not is the role of emotional self-leadership. Through emotional self-leadership, team members can actively anticipate, guide and focus their emotional responses to cognitive conflict and reduce their experience of affective conflict, improving team decision quality. Research limitations/implications Identifying and explaining the moderating role of emotional self-leadership represents important progress for reframing emotion regulation and emotional intelligence into a new theoretical lens that may yield more meaningful insights into self-managed teams’ research. If empirically supported, this moderating effect would help explain the contradictory results obtained in prior empirical studies. Practical implications Practitioners can diminish or avoid the negative effect of the type of conflict that lowers work team decision quality and preserve the positive effect of the type of conflict that improves work team decision quality by identifying and implementing ways to improve a work team’s level of collective emotional self-leadership. Originality/value This paper extends the emotions, leadership and conflict literature works into the current research on self-directed work teams’ effectiveness by bringing attention to the moderating role of emotional self-leadership and calls for empirical research on this subject.