Enhancing Library Staff Training and Patron Service Through a Cross-Departmental Exchange

The Information Commons Cross-Departmental Exchange was developed to contribute toward the integration of library services at the J. Murrey Atkins Library of the University of North Carolina at Charlotte. The Cross-Departmental Exchange provides structured orientations to library functions and servi...

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Bibliographic Details
Published inTechnical services quarterly Vol. 24; no. 2; pp. 1 - 7
Main Author Metzger, Mary C.
Format Journal Article
LanguageEnglish
Published Taylor & Francis Group 01.01.2006
Subjects
Cooperation
Cross-training
Information Commons
Library staff
orientation
Training
University libraries
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Summary:The Information Commons Cross-Departmental Exchange was developed to contribute toward the integration of library services at the J. Murrey Atkins Library of the University of North Carolina at Charlotte. The Cross-Departmental Exchange provides structured orientations to library functions and services, tailored for all library employees. This paper describes the development of the Cross-Departmental Exchange and its place within the spectrum of cross-training programs. The structure of the Cross-Departmental Exchange and its benefits for employees and patrons are addressed. Finally, suggestions for implementing the program at other libraries are offered.
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ISSN:0731-7131
1555-3337
DOI:10.1300/J124v24n02_01