Evaluation of bus rapid transit (BRT) Trans Kota Tangerang service performance

• Published in: IOP conference series. Materials Science and Engineering Vol. 673; no. 1; pp. 12032 - 12042
• Main Authors: Fauziah, B, Barus, L S, Sumabrata, J, Martell-Flores, H
• Format: Journal Article
• Language: English
• Published: Bristol IOP Publishing 01.12.2019
• Subjects: Buses (vehicles); Public transportation; Rapid transit systems; Reliability analysis; User satisfaction
• ISSN: 1757-8981; 1757-899X
• DOI: 10.1088/1757-899X/673/1/012032

The Tangerang City Government is one of the cities that has implemented BRT policy as public transportation since December 2016. This study aims to assess and analyze of BRT Trans Kota Tangerang service performance. The study uses quantitative methods, based on 5 dimensions of servqual, namely Tangible, Reliability, Responsiveness, Assurance and Emphaty, then assessed as referring to the standards of public transport services SK Dirjen no.687 of 2002, Minister of Transportation Regulation no. 10 of 2012, amendment no. 27 of 2015, ITDP 2016 BRT Standard. The purpose of this study was to analyze the level of importance and level of satisfaction of users towards the perceived performance of BRT Trans Kota Tangerang service. The service is assessed from the perceptions and expectations of BRT users. The results of the study show that the level of importance that must be prioritized is the tangible dimension of the item information on the stop service to be passed in the form of visual/audio in the stop functioning properly. BRT users are dominated by middle-class (captive) economic people who have no choice and depend on public transportation for daily mobility. BRT users were very satisfied with BRT Trans Kota Tangerang service performance.