Role of technical proficiency towards satisfaction: Study on government servant in Malaysia

The successfulness of e-government initiatives relies on their users' satisfaction. This paper tested the role of technical proficiency influencing user's satisfaction to use e-government. Survey data was collected from e-government users in Malaysia. The hypothesized model was then tested...

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Bibliographic Details
Published inJournal of physics. Conference series Vol. 1529; no. 5; pp. 52092 - 52095
Main Authors Razak, Fahmi Zaidi Abdul, Bakar, Azlina Abu, Abdullah, Wan Salihin Wong
Format Journal Article
LanguageEnglish
Published Bristol IOP Publishing 01.05.2020
Subjects
Electronic government
Model testing
User satisfaction
Malaysia
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Summary:The successfulness of e-government initiatives relies on their users' satisfaction. This paper tested the role of technical proficiency influencing user's satisfaction to use e-government. Survey data was collected from e-government users in Malaysia. The hypothesized model was then tested using statistical package for social science (SPSS). The results show that technical proficiency has positive relationship with users' satisfaction.
ISSN:1742-6588
1742-6596
DOI:10.1088/1742-6596/1529/5/052092