Delivery efficiency and supplier performance evaluation in China’s E-retailing industry

This paper focuses on overall and sub-process supply chain efficiency evaluation using a network slacks-based measure model and an undesirable directional distance model. Based on a case analysis of a leading Chinese B2C firm W, a two-stage supply chain structure covering procurementstock and invent...

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Bibliographic Details
Published inJournal of systems science and complexity Vol. 30; no. 2; pp. 392 - 410
Main Authors Shi, Yong, Yang, Zhuofan, Yan, Hong, Tian, Xin
Format Journal Article
LanguageEnglish
Published Beijing Academy of Mathematics and Systems Science, Chinese Academy of Sciences 01.04.2017
Springer Nature B.V
Subjects
Complex Systems
Control
Digital computers
Habits
Logistics management
Mathematics
Mathematics and Statistics
Mathematics of Computing
Operations Research/Decision Theory
Players
Procurement
Retailing
Retailing industry
Statistics
Suppliers
Supply chains
Systems Theory
performance evaluation
virtual business
supply chain
Efficiency
e-retail
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Summary:This paper focuses on overall and sub-process supply chain efficiency evaluation using a network slacks-based measure model and an undesirable directional distance model. Based on a case analysis of a leading Chinese B2C firm W, a two-stage supply chain structure covering procurementstock and inventory-sale management is constructed. The research shows overall supply chain inefficiency is attributable to procurement-stock conversion inefficiency. From a view of operations model, the third-party platform model is more efficient than a “shop in shop” self-operated model. However, the self-operated mode performs better in product categories such as computer & Office & digital, food & drink and healthy products due to these products’ delivery characteristics and consumers’ shopping habits. In the logistics selection, most e-retail players are inclined to choose the hybrid model of 3PL and self-operated logistics with the product category extension from vertical model to all-category model. These findings may help managers improve supplier-buyer relationship and strengthen supply chain management. This research offers a new explanation regarding the failure of e-retail supply chain.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 14
ISSN:1009-6124
1559-7067
DOI:10.1007/s11424-017-5007-6