Determinants of organizational performance in disaster risk reduction: A preliminary study of global humanitarian NGOs

Humanitarian organizations involved in disaster risk reduction (DRR) play a major role in helping communities better cope with disaster risks. But a lack of research has hindered our understanding of how to equip organizations with the capacity to carry out effective DRR measures. To address this qu...

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Bibliographic Details
Published inJournal of contingencies and crisis management Vol. 29; no. 3; pp. 232 - 247
Main Authors Fu, Jiawei Sophia, Lai, Chih‐Hui
Format Journal Article
LanguageEnglish
Published Oxford Blackwell Publishing Ltd 01.09.2021
Subjects
Capacity building approach
Collaboration
Communication
community resilience
disaster risk reduction
Humanitarianism
Interagency collaboration
interorganizational collaboration
Mass media
NGOs
Nongovernmental organizations
nonprofit organization
Organizational performance
Resilience
risk communication
Risk reduction
Social media
Social networks
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Summary:Humanitarian organizations involved in disaster risk reduction (DRR) play a major role in helping communities better cope with disaster risks. But a lack of research has hindered our understanding of how to equip organizations with the capacity to carry out effective DRR measures. To address this question, this study unpacks the determinants of humanitarian organizations’ DRR performance. Survey data from 104 global humanitarian organizations revealed that external communication capacity was positively associated with organizational leaders’ perception of organizational DRR performance both directly and indirectly via interorganizational collaboration and social media communication. In contrast, collaboration communication quality was positively linked to perceived organizational DRR performance indirectly via interorganizational collaboration and social media communication. These findings highlight the centrality of communicative and relational resources required for effective DRR performance, which helps long‐term community resilience building. Despite social media's importance for engaging with stakeholders, this research suggests that organizations should also use media channels beyond social media to build external communication capacity and improve DRR performance.
ISSN:0966-0879
1468-5973
DOI:10.1111/1468-5973.12346