Public Employee Productivity: Can Outcomes Be Validly Measured at the Jurisdictional Level?

As public attention increasingly focuses on productivity improvement for public services, the personnel management profession must develop creative approaches to motivate employees and to improve their performance. Such efforts are hampered, however, by the perpetual and perplexing problems involved...

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Bibliographic Details
Published inPublic personnel management Vol. 15; no. 2; pp. 111 - 117
Main Author Stein, Jay M.
Format Journal Article
LanguageEnglish
Published Los Angeles, CA SAGE Publications 01.06.1986
Sage Publications, Inc
SAGE PUBLICATIONS, INC
Subjects
Analysis
Employee performance appraisals
Employees
Government employees
Human resource management
Improvements
Incentives
Measurement
Methods
Performance appraisals
Performance rating
Productivity
Productivity measurement
Public administration
Public employees
Public sector
Statistics
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Summary:As public attention increasingly focuses on productivity improvement for public services, the personnel management profession must develop creative approaches to motivate employees and to improve their performance. Such efforts are hampered, however, by the perpetual and perplexing problems involved in validly measuring service outcomes. This article explores the issues involved in measuring employee performance at the jurisdictional level. That is, it focuses on measuring the end-products of services—those most important to citizens. The major issues discussed include multidimensional outcomes, community environmental influences and factors exogeneous to the community which affect delivery system performance. Conclusions and policy recommendations are presented in final section.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 23
ISSN:0091-0260
1945-7421
DOI:10.1177/009102608601500202