A supply chain risk management maturity model and a multi-criteria classification approach

• Published in: Benchmarking : an international journal Vol. 28; no. 9; pp. 2636 - 2655
• Main Authors: Cavalcante de Souza Feitosa, Ingrid Saiala, Ribeiro Carpinetti, Luiz Cesar, de Almeida-Filho, Adiel Teixeira
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 02.11.2021; Emerald Group Publishing Limited
• Subjects: Classification; Collaboration; Cybersecurity; Decision making; Decision theory; Economic models; Enterprise risk management; Evaluation; Fuzzy sets; Information technology; ISO standards; Linguistics; Multiple criterion; Operations management; Quality management; Risk assessment; Risk factors; Risk management; Set theory; Supply chain management; Supply chains; Supply chain management; Risk management; Maturity model; FTOPSIS-Class; Multi-criteria decision-making; Sorting
• ISSN: 1463-5771; 1758-4094
• DOI: 10.1108/BIJ-09-2020-0487

PurposeThe purpose of this paper is to propose a supply chain risk management (SCRM) maturity model combined with a fuzzy TOPSIS classification method to evaluate and sort an organization into a pre-defined maturity level.Design/methodology/approachAn axiomatic and prescriptive research method guided this study. Therefore, it proposes a prescriptive approach of maturity classification based on a theoretical SCRM maturity model combined with a multi-criteria decision technique.FindingsThe results of a pilot application indicated a consistent classification and the value of the model for diagnosing flaws and pointing directions for improving operational and disruption risk management. Its comprehensiveness allows applying it to supply chains of several industry sectors.Research limitations/implicationsThe proposed model does not include all possible risks and could be revised in further developments. Also, adjustment of the maturity profiles of the multi-criteria decision-making (MCDM) model requires a learning process from practical applications.Practical implicationsThe adoption of the risk management maturity grid by practitioners may bring the benefit of a more objective and comprehensive evaluation of risk management processes in the supply chain context.Social implicationsAn immediate social implication derives from the improvement actions that may result from the diagnosis of risk management vulnerabilities identified in the pilot application. In general, the proposed model has the potential to reduce risks, improve results and contribute to economic sustainability.Originality/valueThe maturity grid and decision model integrate overall aspects of risk management, bringing together managerial concepts to deal with a variety of supply chain operational risks. The combined multi-criteria classification procedure to sort the maturity level of an organization is also a novelty.