A study of integrated total quality management practice in engineering educational institutions

• Published in: International journal of management science and engineering management Vol. 8; no. 2; pp. 117 - 125
• Main Authors: Pal Pandi, A., Jeyathilagar, D., Kubendran, V.
• Format: Journal Article
• Language: English
• Published: Taylor & Francis Group 01.05.2013
• Subjects: engineering institutions; ISO 9001:2000; ITQM; Six-Sigma (DMAIC methodology); TQM
• ISSN: 1750-9653; 1750-9661
• DOI: 10.1080/17509653.2013.798949

Quality takes the pivotal role in the present competitive business environment all over the world. Needless to say, India, particularly Tamilnadu, has also embraced the quality concept, not only in business and industrial products but also in technical education. The mushrooming of engineering institutions in Tamilnadu has resulted in an enormous number of technical graduates, quality technical education being necessary for the survival of the institution and the delivery of quality engineers. Quality technical education will certainly boost the ability to face competition and improve quality in every sphere of business. The purpose of this paper is to conduct a comparative study of the integrated total quality management concept as practised in technical institutions in Tamilnadu from the perspectives of faculty, students and stakeholders. This research has focused on 50 engineering educational institutions randomly chosen from two zones of the affiliated institutions of Anna University, Chennai, India. Data obtained from a survey of 750 samples including engineering faculty members, students and common stakeholders were analysed. Based on a comparative analysis, recommendations have been made. The results of this study can also be applied internationally in institutions of professional learning.