Influence of Psychological Safety and Organizational Support on the Impact of Humiliation on Trainee Well-Being

• Published in: Journal of patient safety Vol. 18; no. 4; p. 370
• Main Authors: Appelbaum, Nital P, Santen, Sally A, Perera, Robert A, Rothstein, William, Hylton, Jordan B, Hemphill, Robin R
• Format: Journal Article
• Language: English
• Published: United States 01.06.2022
• Subjects: Humans; Internship and Residency; Physicians; Surveys and Questionnaires
• ISSN: 1549-8425
• DOI: 10.1097/PTS.0000000000000927

To develop physicians who can practice safely, we need better understanding of how the clinical learning environment affects trainee well-being. Two psychosocial constructs may help us understand the context: psychological safety (belief one can speak up without concerns) and perceived organizational support (degree to which members feel that their organization cares for them and values their contributions). The objective of this study is to test a moderated mediation model to determine how humiliation (X) impacts trainees' well-being (Y) while taking into account psychological safety (mediator) and organizational support (moderator). Between May and June 2018, a single health system recruited resident physicians across 19 programs to complete an anonymous electronic survey to assess facets of the clinical learning environment, well-being, and experiences of humiliation. In a moderated mediation analysis, mediation helps explain how a predictor variable (X) impacts an outcome variable (Y) through a mediating variable, whereas moderation helps explain under what conditions such a relationship exists. Of 428 residents, 303 responded (71%) to the survey across 19 training programs. The effects of humiliation on well-being were mitigated by psychological safety, which varied depending on the levels of perceived organizational support. Environments rated 1 SD below the mean on perceived organization support by residents had a stronger negative impact of public humiliation on psychological safety. The findings suggest that humiliation is associated with well-being through the effects of psychological safety and influenced by organizational support. Further work might explore the relationship by investing resources (e.g., faculty development, mentorship) to increase psychological safety and reduce humiliation during training, especially within environments prone to be perceived as unsupportive of trainees.