The role of organizational culture and communication skills in predicting the quality of nursing care

• Published in: Applied nursing research Vol. 75; p. 151769
• Main Authors: Ta'an, Wafa'a F., Allama, Fadi, Williams, Brett
• Format: Journal Article
• Language: English
• Published: United States Elsevier Inc 01.02.2024
• Subjects: Adult; Communication; Communication skills; Cross-Sectional Studies; Female; Humans; Jordan; Male; Middle Aged; Nurses; Nursing Care; Nursing Staff, Hospital; Organizational Culture; Quality of care; Surveys and Questionnaires; Young Adult; Communication skills; Jordan; Organizational culture; Nurses; Quality of care
• ISSN: 0897-1897; 1532-8201; 1532-8201
• DOI: 10.1016/j.apnr.2024.151769

This study aims to identify the level of nursing care quality and examine its predictors considering nurses' demographic data, organizational culture, and communication skills. Quality of care is a determinant of the sustainability of any healthcare organization. Therefore, it is imperative to understand how factors may contribute to the quality of nursing care. Limited research is available on the interaction between the concepts of quality of nursing care, communication skills, and organizational culture. A cross-sectional multi-site correlational design was used in this study. A convenience sample of 200 nurses from four Jordanian hospitals was recruited. Data was collected using self-reported questionnaires. Descriptive statistics, Pearson correlations, and multiple regression were performed to achieve the study's aims. The majority of the nurses in this study were females with bachelor's degrees. Age ranged between 22 and 53 years whereas experience ranged from 1 to 30 years. Communication skills significantly predicted the quality of nursing care; however, organizational culture was not a significant predictor of the quality of nursing care. Nevertheless, Pearson r correlation results revealed a significant correlation between organizational culture and communication skills (r = 0.57, p < 0.05). Nurses and organizational managers can increase the level of quality of nursing care by investing in programs that target improving nurses' communication skills. Providing a good environment in the hospital can increase communication skills between staff members, ultimately increasing the quality of nursing care. Further studies are recommended to elaborate and further uncover concerns related to the current research. •This is the first study investigating if quality of care can be predicted by organizational culture, communication skills, and demographic data from Jordanian nurses' perspectives.•Effective communication skills positively predict the quality of nursing care.•Associations exist between hospital type, organizational culture, and communication skills with the quality of nursing care indicating an indirect effect between organizational culture and quality of nursing care.