Managing Process Dynamics in a Digital World: Integrating Business Process Management and Routine Dynamics in IS Curricula

• Published in: Communications of the Association for Information Systems Vol. 51; pp. 637 - 656
• Main Authors: Grisold, Thomas, Wurm, Bastian, vom Brocke, Jan, Kremser, Waldemar, Mendling, Jan, Recker, Jan
• Format: Journal Article
• Language: English
• Published: Atlanta Association for Information Systems 2022
• Subjects: Academic libraries; Business process management; Colleges & universities; Curricula; Design; Digital libraries; Dynamics; Education; Information systems; Streams; Students
• ISSN: 1529-3181; 1529-3181
• DOI: 10.17705/1CAIS.05127

Information systems students need to be prepared to understand and manage unfolding dynamics in businesses operating in a digital world. We present a university course that systematically integrates knowledge from two streams of research that deal with dynamics: business process management and routine dynamics. Both streams of research study processes, dynamics, and change, but from different perspectives and with different methods and approaches. Our course synthesizes concepts, methods, and theories from routine dynamics with traditional business process management education, to provide students with competences to not only design business processes but also recognize, explain, and react to process dynamics. We present two variants of our course design, which we implemented and delivered at two European universities to students who had different levels of prior knowledge about business process management. We report on evaluations, provide recommendations for teaching and point to implications for research. All course materials are freely available at www.bpm-and-routines.com.