Emergency Management Business Process Reengineering and Integrated Emergency Response System Structure Design for a City in China

• Published in: Procedia engineering Vol. 52; pp. 371 - 376
• Main Authors: D.Y., Wang, L.W., Pan, L., Lu, J.P., Zhu, G.X., Liao
• Format: Journal Article
• Language: English
• Published: Elsevier Ltd 2013
• Subjects: Business process reengineering; City integrated emergency response system; Emergency management; Emergency management; Business process reengineering; City integrated emergency response system
• ISSN: 1877-7058; 1877-7058
• DOI: 10.1016/j.proeng.2013.02.155

How to handle emergencies is the core of government emergency management. This paper reformed emergency management business process base on Qinzhou government's emergency management work. A city integrated emergency response system (CIERS) was also designed according to this business process and the actual situations of the city's emergency were also considered. The new structure applies an innovative idea that was centralization and authorization emergency management mode (CAEMM). To perform this idea, the government will set up a city integrated emergency response center (CIERC), and authorize the emergency platform to deal with the basic routines; the significant events are disposed by emergency decision-making platform with an overall consideration.