The Role of Technology, Organizational Culture, and Job Satisfaction in Improving Employee Performance during the Covid-19 Pandemic

• Published in: The Journal of Asian finance, economics, and business pp. 495 - 505
• Main Authors: I Ketut Setia SAPTA, Muafi MUAFI, Ni Made SETINI
• Format: Journal Article
• Language: English
• Published: 한국유통과학회 01.01.2021
• Subjects: 경제학
• ISSN: 2288-4637; 2288-4645
• DOI: 10.13106/jafeb.2021.vol8.no1.495

In the current Covid-19 pandemic, technology’s role is important; with technology, all activities can carry on. This study explains that technology, organizational culture, and job satisfaction at rural banks in Bali can be a motivation for improving performance, especially during a pandemic. A questionnaire is distributed online using Google Form to a total of 350 employees; the data is collected from a sample of employees from rural banks in Denpasar, Bali. Respondents had to meet the following criteria: a minimum work period of one year and a minimum high school education or equivalent. With these criteria, 100 samples were obtained. The dependent variable is employee performance; the independent variables are organizational culture, technology, and job satisfaction; the intervening variable is work motivation. This study uses Structural Equation Modeling with a variance-based or component-based approach with Partial Least Square. The study results show that organizational culture, job satisfaction, and technology provide motivation and have a significant positive effect on employee performance. However, organizational culture does not have a positive or direct impact on employee performance. The study results can be used as a basis for designing business strategies to improve employee performance in a competitive environment to advance the credibility of a bank. KCI Citation Count: 8