A conjoint analysis of inpatient satisfaction ratings in Indonesia
The purpose of this study is to examine Indonesian men and women׳s satisfaction rating of the different attributes associated with the location, convenience, accessibility, and affordability of inpatient care and how the ratings differ across clusters of individuals. The empirical work of this study...
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| Published in | Health policy and technology Vol. 6; no. 1; pp. 105 - 113 |
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| Main Authors | , |
| Format | Journal Article |
| Language | English |
| Published |
Elsevier Ltd
01.03.2017
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| Subjects | |
| Online Access | Get full text |
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| Abstract | The purpose of this study is to examine Indonesian men and women׳s satisfaction rating of the different attributes associated with the location, convenience, accessibility, and affordability of inpatient care and how the ratings differ across clusters of individuals.
The empirical work of this study is based on using the 2007 Indonesian Family and Life Survey. A conjoint analysis is used to examine Indonesian men and women׳s satisfaction rating of the above-mentioned attributes.
Indonesians who utilizes the inpatient care are responsive to the type, cost, quality, and location of the inpatient care even though individuals in different clusters attach different importance to the different attributes associated inpatient care.
There is a pressing need for sound policies that seek to reduce the cost of treatment and consultation, to improve the quality of care facility, to build more care facilities, and to improve public transport infrastructure. Priority should be given to patients who visited facilities located outside their province of residence. Efforts to enhance the quality of inpatient care should focus on public facilities and facilities located in Sumatra.
•This is the first study that examines Indonesian’s satisfaction rating of the different attributes associated with inpatient care.•The major determinants of satisfaction for inpatient care are the location and type of facility as well as the cost of treatment.•Policymakers should seek to reduce the cost of treatment, improve the quality of care, build more care facilities, and improve public transport infrastructure.•Priority should be given to individuals who visited facilities located outside their province of residence. |
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| AbstractList | The purpose of this study is to examine Indonesian men and women׳s satisfaction rating of the different attributes associated with the location, convenience, accessibility, and affordability of inpatient care and how the ratings differ across clusters of individuals.
The empirical work of this study is based on using the 2007 Indonesian Family and Life Survey. A conjoint analysis is used to examine Indonesian men and women׳s satisfaction rating of the above-mentioned attributes.
Indonesians who utilizes the inpatient care are responsive to the type, cost, quality, and location of the inpatient care even though individuals in different clusters attach different importance to the different attributes associated inpatient care.
There is a pressing need for sound policies that seek to reduce the cost of treatment and consultation, to improve the quality of care facility, to build more care facilities, and to improve public transport infrastructure. Priority should be given to patients who visited facilities located outside their province of residence. Efforts to enhance the quality of inpatient care should focus on public facilities and facilities located in Sumatra.
•This is the first study that examines Indonesian’s satisfaction rating of the different attributes associated with inpatient care.•The major determinants of satisfaction for inpatient care are the location and type of facility as well as the cost of treatment.•Policymakers should seek to reduce the cost of treatment, improve the quality of care, build more care facilities, and improve public transport infrastructure.•Priority should be given to individuals who visited facilities located outside their province of residence. |
| Author | Liew, Hui-Peng Brooks, Talbot |
| Author_xml | – sequence: 1 givenname: Hui-Peng surname: Liew fullname: Liew, Hui-Peng email: hliew@deltastate.edu – sequence: 2 givenname: Talbot surname: Brooks fullname: Brooks, Talbot |
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| CitedBy_id | crossref_primary_10_1186_s12913_023_10458_y crossref_primary_10_1108_IJHCQA_01_2018_0014 crossref_primary_10_1108_IJRDM_11_2022_0456 crossref_primary_10_3390_ijerph192416523 crossref_primary_10_1007_s43545_020_00035_z crossref_primary_10_4018_IJPAE_2019070103 |
| Cites_doi | 10.1186/1472-6963-10-294 10.1093/heapol/czr036 10.1016/j.jcrc.2006.12.008 10.1542/peds.111.2.308 10.1016/j.hlpt.2014.08.003 10.1053/jcrc.2001.30163 10.1177/1010539515572220 10.1186/1472-6963-6-108 10.1002/hec.689 10.1093/intqhc/11.6.507 10.1093/intqhc/mzt046 10.1111/j.1369-7625.2010.00595.x 10.1111/j.1365-2702.2005.01241.x 10.1093/intqhc/mzg032 10.1136/bmj.320.7248.1530 10.1016/j.eurpsy.2009.05.011 10.1111/1475-6773.01115 10.1007/s11606-011-1837-z 10.1177/1010539512452755 10.1016/j.hlpt.2015.04.009 10.1016/j.lungcan.2012.01.016 |
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| Copyright | 2016 Fellowship of Postgraduate Medicine |
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| Keywords | Cluster analysis Inpatient care Satisfaction ratings Conjoint analysis Indonesia |
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