A conjoint analysis of inpatient satisfaction ratings in Indonesia

• Published in: Health policy and technology Vol. 6; no. 1; pp. 105 - 113
• Main Authors: Liew, Hui-Peng, Brooks, Talbot
• Format: Journal Article
• Language: English
• Published: Elsevier Ltd 01.03.2017
• Subjects: Cluster analysis; Conjoint analysis; Indonesia; Inpatient care; Satisfaction ratings; Cluster analysis; Inpatient care; Satisfaction ratings; Conjoint analysis; Indonesia
• ISSN: 2211-8837; 2211-8845
• DOI: 10.1016/j.hlpt.2016.11.007

The purpose of this study is to examine Indonesian men and women׳s satisfaction rating of the different attributes associated with the location, convenience, accessibility, and affordability of inpatient care and how the ratings differ across clusters of individuals. The empirical work of this study is based on using the 2007 Indonesian Family and Life Survey. A conjoint analysis is used to examine Indonesian men and women׳s satisfaction rating of the above-mentioned attributes. Indonesians who utilizes the inpatient care are responsive to the type, cost, quality, and location of the inpatient care even though individuals in different clusters attach different importance to the different attributes associated inpatient care. There is a pressing need for sound policies that seek to reduce the cost of treatment and consultation, to improve the quality of care facility, to build more care facilities, and to improve public transport infrastructure. Priority should be given to patients who visited facilities located outside their province of residence. Efforts to enhance the quality of inpatient care should focus on public facilities and facilities located in Sumatra. •This is the first study that examines Indonesian’s satisfaction rating of the different attributes associated with inpatient care.•The major determinants of satisfaction for inpatient care are the location and type of facility as well as the cost of treatment.•Policymakers should seek to reduce the cost of treatment, improve the quality of care, build more care facilities, and improve public transport infrastructure.•Priority should be given to individuals who visited facilities located outside their province of residence.