Can ChatGPT improve communication in hospitals?

Hospitals’ use of communication is a crucial aspect of patient care, yet medical material is often hard to read and understand for patients. Issues related to lack of standardization, use of jargon, reliance on outdated technology, poor coordination between health personnel, and shortage of healthca...

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Bibliographic Details
Published inEl profesional de la informacion Vol. 32; no. 2; p. e320219
Main Authors Santandreu-Calonge, David, Medina-Aguerrebere, Pablo, Hultberg, Patrik, Shah, Mariam-Aman
Format Journal Article
LanguageEnglish
Spanish
Published Barcelona EPI SCP 01.03.2023
El Profesional de la Informacion
Subjects
Artificial intelligence
Chatbots
Communication
Credibility
Hospitals
Medical personnel
Natural language processing
Patient-centered care
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Summary:Hospitals’ use of communication is a crucial aspect of patient care, yet medical material is often hard to read and understand for patients. Issues related to lack of standardization, use of jargon, reliance on outdated technology, poor coordination between health personnel, and shortage of healthcare workers lead to miscommunication, delays, and errors in patient care. By improving communication, hospitals can improve patient care and outcomes, and perhaps lower costs. This opinion piece compares current communication methods with the use of ChatGPT technology to explore whether ChatGPT can improve the efficiency and accuracy of communication in healthcare settings and, hence, improve patient care. While natural language processing (NLP) tools such as ChatGPT and other artificial-intelligence-generated content (AIGC) have tremendous potential to be very useful in healthcare, they should not be solely used as a substitute for humans and should therefore be used with caution.
ISSN:1386-6710
1699-2407
DOI:10.3145/epi.2023.mar.19