Determinants of Dutch public health professionals' intention to use digital contact tracing support tools: A cross-sectional online questionnaire study

• Published in: PLOS digital health Vol. 3; no. 2; p. e0000425
• Main Authors: Helms, Yannick B, Stein, Mart L, Hamdiui, Nora, van der Meer, Akke, Ferreira, José A, Crutzen, Rik, Timen, Aura, Kretzschmar, Mirjam E E
• Format: Journal Article
• Language: English
• Published: United States Public Library of Science 01.02.2024; Public Library of Science (PLoS)
• Subjects: Chatbots; Contact tracing; COVID-19; Disease transmission; Epidemics; Global positioning systems; GPS; Interviews; Medical personnel; Medicine and Health Sciences; Pandemics; Pathogens; People and places; Public health; Questionnaires; Research and Analysis Methods; Severe acute respiratory syndrome coronavirus 2; Sexually transmitted diseases; STD; Text messaging; Workloads; United States > US; Netherlands
• ISSN: 2767-3170; 2767-3170
• DOI: 10.1371/journal.pdig.0000425

Contact tracing (CT) can be a resource intensive task for public health services. To alleviate their workload and potentially accelerate the CT-process, public health professionals (PHPs) may transfer some tasks in the identification, notification, and monitoring of contacts to cases and their contacts themselves, using 'digital contact tracing support tools' (DCTS-tools). In this study, we aimed to identify determinants of PHPs' intention to use DCTS-tools. Between February and April 2022, we performed a cross-sectional online questionnaire study among PHPs involved in CT for COVID-19 in the Netherlands. We built three random forest models to identify determinants of PHPs' intention to use DCTS-tools for the identification, notification, and monitoring of contacts, respectively. The online questionnaire was completed by 641 PHPs. Most respondents had a positive intention towards using DCTS-tools for the identification (64.5%), notification (58%), and monitoring (55.2%) of contacts. Random forest models were able to correctly predict the intention of 81%, 80%, and 81% of respondents to use DCTS-tools for the identification, notification, and monitoring of contacts, respectively. Top-determinants of having a positive intention are the anticipated effect of DCTS-tools on the feasibility and efficiency of CT (speed, workload, difficulty), the degree to which PHPs anticipated that cases and contacts may find it pleasant and may be willing to participate in CT using DCTS-tools, and the degree to which PHPs anticipated that cases and contacts are sufficiently supported in CT when using DCTS-tools. Most PHPs have a positive intention to involve cases and their contacts in the identification, notification, and monitoring stages of the CT-process through DCTS-tools. The identified top-determinants should be prioritized in the (future) development and implementation of DCTS-tools in public health practice. Citizens' perspectives on the use of DCTS-tools should be investigated in future research.