Measuring User Satisfaction of Pedestrian Facilities and its Heterogeneity in Urban India – A Tale of Three Cities

• Published in: Journal of the Eastern Asia Society for Transportation Studies Vol. 13; pp. 144 - 171
• Main Authors: BHADURI, Eeshan, BS, Manoj, SEN, Joy, MAITRA, Bhargab, GOSWAMI, Arkopal K
• Format: Journal Article
• Language: English
• Published: Eastern Asia Society for Transportation Studies 31.12.2019
• Subjects: Ordinal logistic regression; Pedestrian behavior; Pedestrian perception; User satisfaction
• ISSN: 1881-1124
• DOI: 10.11175/easts.13.144

Human behavior has a correlation with the perception of an infrastructural service, which may influence its usage. Users’ perception of pedestrian infrastructure in developing nations are being increasingly studied and sometimes also is translated into designing the walking environment. In India, where motorized travel is on the rise, it is imperative that we sustain our non-motorized modal share by providing its users with quality and safe walking infrastructure. The research measures user satisfaction of present walking environment in three different cities of India. Aggregate and city specific pedestrian satisfaction models identify a set of factors comprising socioeconomic, trip specific, and built environment attributes. Data reveals that pedestrian perception of the overall walking environment ranges from “poor” to “average”. Modelling results show commonalities in factors significantly affecting overall pedestrian satisfaction across the three cities. However, magnitudes of the perceptions of overall satisfaction are distinct across cities.