Development of a credit-bearing service leadership subject for university students in Hong Kong

• Published in: International journal of adolescent medicine and health Vol. 25; no. 4; pp. 353 - 361
• Main Authors: Shek, Daniel T.L., Yu, Lu, Ma, Cecilia M.S., Sun, Rachel C.F., Liu, Ting Ting
• Format: Journal Article
• Language: English
• Published: Germany De Gruyter 01.12.2013; Walter de Gruyter GmbH
• Subjects: Adolescent; Adolescent Development; Business services; credit-bearing subject; Curricula; Education; Education, Professional - methods; Elitism; Hong Kong; Humans; Leadership; Needs Assessment; Personality Development; Professional Competence; Quality of service; Service industries; service leadership; Students - psychology; Teaching; Universities - statistics & numerical data; University students; youth development; Hong Kong; Hong Kong China; China; Singapore
• ISSN: 0334-0139; 2191-0278
• DOI: 10.1515/ijamh-2013-0033

Given that service industries contribute to 93% of Hong Kong’s GDP, an important question that should be asked is whether the education system can promote the development of service leadership among young people in Hong Kong. Unfortunately, service leadership programs specifically designed for university students are lacking in Hong Kong. In this paper, the basic tenets of the Service Leadership and Management framework are presented. Based on the fundamental postulation that effective service leadership is a function of moral character, competence and care (E=MC ), a subject called “Service Leadership” has recently been developed at The Hong Kong Polytechnic University. This paper outlines the objectives, intended learning outcomes, syllabus, assessment, and references of the subject. The proposed evaluation strategies are also described.