Contrasting the drivers of Islamic bank adoption in Indonesia

This study aims to determine Indonesia's Islamic Bank Adoption drivers, especially in some customer groups. PLS-SEM is an analytical method used to test hypotheses. The analysis results show that the mediation type is partial mediation, but the mediation type for East Java customers and Generat...

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Bibliographic Details
Published inJournal of Eastern European and Central Asian research Vol. 10; no. 4; pp. 589 - 598
Main Authors Christiyanto, Wenda Wahyu, Gaffar, Vanessa, Monoarfa, Hilda, Andriana, Denny, Soegoto, Eddy Soeryanto
Format Journal Article
LanguageEnglish
Published Minneapolis The Institute of Eastern Europe and Central Asia 01.01.2023
IEECA
Subjects
Adoption
Attitudes
Banking industry
Banks
Business education
Customer retention
Customers
Decision making
Financial services
Generation Z
Hypotheses
Innovations
Islam
Islamic Bank
Islamic financing
Mediation
Multigroup Analysis
Muslims
PLS-SEM
Reliability
Technological change
Indonesia
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Summary:This study aims to determine Indonesia's Islamic Bank Adoption drivers, especially in some customer groups. PLS-SEM is an analytical method used to test hypotheses. The analysis results show that the mediation type is partial mediation, but the mediation type for East Java customers and Generation Z is complete mediation. Based on the results, Islamic Banks must maintain their excellence to attract more customers. The sense of security in using Islamic Bank products and services is the primary indicator for East Java, generation Z, and non-generation Z customers. The reliability of Islamic Bank products and services is the primary indicator for non-East Java customers. Islamic Banks must also be able to build customer intentions to use Islamic Bank products and services, especially for Generation Z East Java customers. This study finds that intention needs to be built to increase the Adoption of Islamic banking products and services.  
ISSN:2328-8272
2328-8280
DOI:10.15549/jeecar.v10i4.1353