Organizational Trust in Cultures with a History of Distrust: A Qualitative Study of Polish and Russian Leaders' Perspectives and Experiences
This study aims to better understand how trust operates in organizations in countries, where history and culture have contributed to a norm of distrust. Personal interviews were conducted with nine organizational leaders in Poland and Russia who described trust and distrust in their organizations. T...
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Published in | Journal of intercultural communication research Vol. 44; no. 1; pp. 27 - 43 |
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Main Authors | , |
Format | Journal Article |
Language | English |
Published |
Routledge
02.01.2015
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Subjects | |
Online Access | Get full text |
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Summary: | This study aims to better understand how trust operates in organizations in countries, where history and culture have contributed to a norm of distrust. Personal interviews were conducted with nine organizational leaders in Poland and Russia who described trust and distrust in their organizations. The study is part of an extended body of inquiry on organizational trust, based in a research-driven model and five drivers of trust. The leaders considered trust important for organizational success in both countries, despite operating within a culture of distrust. Building trust in both countries was described as based on communication in known relationships and verifiable results. |
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ISSN: | 1747-5759 1747-5767 |
DOI: | 10.1080/17475759.2014.989255 |