Organizational Trust in Cultures with a History of Distrust: A Qualitative Study of Polish and Russian Leaders' Perspectives and Experiences

This study aims to better understand how trust operates in organizations in countries, where history and culture have contributed to a norm of distrust. Personal interviews were conducted with nine organizational leaders in Poland and Russia who described trust and distrust in their organizations. T...

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Bibliographic Details
Published inJournal of intercultural communication research Vol. 44; no. 1; pp. 27 - 43
Main Authors Morreale, Sherwyn P., Shockley-Zalabak, Pamela S.
Format Journal Article
LanguageEnglish
Published Routledge 02.01.2015
Subjects
Cross-cultural Communication
Cultures of Distrust
Intercultural Communication
International Communication
Organizational Communication
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Summary:This study aims to better understand how trust operates in organizations in countries, where history and culture have contributed to a norm of distrust. Personal interviews were conducted with nine organizational leaders in Poland and Russia who described trust and distrust in their organizations. The study is part of an extended body of inquiry on organizational trust, based in a research-driven model and five drivers of trust. The leaders considered trust important for organizational success in both countries, despite operating within a culture of distrust. Building trust in both countries was described as based on communication in known relationships and verifiable results.
ISSN:1747-5759
1747-5767
DOI:10.1080/17475759.2014.989255