A configuration management database architecture in support of IBM Service Management

In this paper, we present the architecture of the IBM Tivoli® Change and Configuration Management Database. Its main features include a rich data model, automatic discovery of data for configuration items, visualization of application dependencies on configuration items, and multicustomer support. W...

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Bibliographic Details
Published inIBM systems journal Vol. 46; no. 3; pp. 441 - 457
Main Authors Madduri, H., Shi, S. S. B., Baker, R., Ayachitula, N., Shwartz, L., Surendra, M., Corley, C., Benantar, M., Patel, S.
Format Journal Article
LanguageEnglish
Published Armonk International Business Machines Corporation 01.07.2007
Subjects
Computer architecture
Customer services
Data base management systems
Data models
Information technology
Internal customers
Operating systems
Process controls
Queries
Reconciliation
Software
Structured Query Language-SQL
Studies
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Summary:In this paper, we present the architecture of the IBM Tivoli® Change and Configuration Management Database. Its main features include a rich data model, automatic discovery of data for configuration items, visualization of application dependencies on configuration items, and multicustomer support. We discuss implementation topics, such as relationship management, composite configuration items, data federation, reconciliation of data from different sources, a security model for multicustomer support, and integration of change-management and configuration-management processes. [PUBLICATION ABSTRACT]
Bibliography:ObjectType-Article-2
SourceType-Scholarly Journals-1
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ISSN:0018-8670
DOI:10.1147/sj.463.0441