Manager Coaching Skills: What Makes a Good Coach?

Discusses the concept of managers as coaches and summarizes a study that was conducted to evaluate coaching skills among sales managers by using telephone interviews with employees to collect data regarding managers' effectiveness in eight coaching skills. Behaviors associated with high and low...

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Bibliographic Details
Published inPerformance improvement quarterly Vol. 7; no. 2; p. 81
Main Author Graham, Steven
Format Journal Article
LanguageEnglish
Published 01.06.1994
Subjects
Administrator Effectiveness
Administrator Evaluation
Administrator Role
Administrators
Evaluation Methods
Interviews
Management Skills
Ranking
Sales Workers
Telephone Interviews
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Summary:Discusses the concept of managers as coaches and summarizes a study that was conducted to evaluate coaching skills among sales managers by using telephone interviews with employees to collect data regarding managers' effectiveness in eight coaching skills. Behaviors associated with high and low rankings are identified. (Contains 26 references.) (LRW)
ISSN:0898-5952
DOI:10.1111/j.1937-8327.1994.tb00626.x